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OptiSol Healthcare BPO believes in Solutions based Strategic Partner Model (SSPM) to enable the Mid-size enterprise Customers to achieve Business Excellence through effective use of information technology and offshoring. SSPM is a most feasible delivery model for outsourced services to address common pain points of small and mid-sized enterprise customers. Combining Cost-Effectiveness and Measurable Business Value of the outsourcing engagement, this model allows our clients to choose the Delivery Methodology, Service Levels, and Deliverables in line with their business goals to achieve Bigger Benefits.
Through SSPM, we partner with our clients in pursuing outsourcing as a Strategic Initiative. We term our process as Solutions Based Framework as we clearly Define, Differentiate and Integrate the IT Outsourcing activities with the Business Process Outsourcing. We at Optisol solutions define these solutions in a phased approach to our clients. In the initial stage, the client Leverages the Benefits of Offshoring at a tactical level as we focus on Off-shoring as a business process at its status quo or Off-shoring an Application Development. In the next phase, we commit our accountability in improving the Process Efficiencies by Consolidating the IT and Business Processes.
The highlight of SSPM Model is that it engages a common Program Manager, both at the IT layer and Business layer of our client's business organization.
This helps us to appreciate and derive solutions to the business need of our client. The result is a Well Tailored, Cost-Optimized Solutions that yields Operational Efficiencies to our clients to be a winner at their market place.
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Engagement Layer
Our Strategy Consultants and Subject Matter Experts help the clients in defining an IT Outsourcing strategy in line with their business goals. The main responsibility of the people involved in this layer is to ensure the Business – Outsourcing alignment. Clients can leverage our partnership for thought Leadership and Transformation Initiatives.
The flow of Information is the most critical factor in determining the success of an Engagement. The Communication framework with Defined Tools and Processes enables the smooth operation of the engagement at all levels.
Our objective at this layer is to evolve Need Based Solutions. We achieve this by deploying a common Program Manager with the client organization throughout the time frame of the engagement. This approach helps us to understand the Client Business Structure and Domain to understand the context of a business need. At an implementation level, our Project Managers work closely with the project management team of the client to Define and Deliver the Agreed Service Level Requirements.
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