|
ACT Infoserve has moved to new greater environment on 2/16/2007. The new floor was inaugurated by MR C R Swaminathan, Chief Executive, PSG Institutions on 15/02/2007. The new floor has been set up keeping in mind, the infrastructure requirements of any enterprise level company. Various factors including Data Security, Physical Security, Safety Measures, Power Backup, Disaster Recovery Plan has been taken care in this new floor. Considering projects which requires instant availability of seats and manpower, We have put additional ready to use seats of about 50 and we are constantly building our Resume database to address any urgent project requirement
« back to news
Medulla Solutions, the BPO associate company of OptiSol has completed one exciting year of operation with excellence through six sigma frame work. The organization ramped up in about 40 days currently has about 125 seat with about 250 people working in multiple shifts. Through this journey, the organization has established an impeccable domain expertise and process orientation.
« back to news
ACT Infoserve is an ISO 9001:2000 certified company, certified by Bureau Veritas - a International Certification Body for Quality Standards.
The scope of the Quality Management System in ACT includes Information Technology support services, contact center services, web design and multimedia solutions. Internal Audit of all core and supporting processes of ACT takes place, once every six months to ensure that customer satisfaction and service quality are enhanced. External audit by Bureau Veritas takes place once every year to ensure that Quality is maintained as per the requirements of the ISO Standard.
At ACT, right from the top management to the trainee, all were committed to implement this Quality Certification and are continuing to do so as to enable continual improvement of its operations.
We at ACT Infoserve are committed
- To provide utmost Satisfaction and respect to our Customers
- To offer Customized, Comprehensive and Cost effective solutions in time by meeting Customer requirements
- To be progressive, diversified and compatible to all our Customers
- To pursue Continual Improvement in the Quality of our services, performance and system
The following are the quality objectives of ACT Infoserve
- Adhere to the committed Turn around time for all Services and Projects
- Improvement in the Customer Satisfaction Level
- Reduction in Internal Non Conformances
- Improvement in Operational Efficiency
- Improving skill levels of Employees
« back to news
ACT celebrated its sixth anniversary on 10th of December
2007 during which the management announced that the company
would be re-branded as "Amulya". Amulya is extracted
from the ancient sanskrit language which means precious or
priceless. The re-branding is done due to many reasons including
new board members, partnership with two other companies and
also to differentiate itself from ACT, the CRM product. Aligned
with the new name, also comes the new vision statement "Passionate
team.. Priceless Service". Amulya will go to the extra
mile to offer more than what is expected and a mind blowing
customer service. This is possible only through our passionate
team working through days and nights with the kind of energy
which is fully on all the time, with a heart to serve and
a determination to deliver excellent and outstanding service
consistently. Amulya is not just a name change, We make the promise to improve, change, transform and reinvent in 2008.
The divisions which we have as actsupport.com, actmedia.net
and contactact.net will still be retaining their brand and
sites.
« back to news
ACT Infoserve cheerfully celebrated it sixth anniversary on Dec.10th 2008. It was the day purely marked for non-stop fun where ACTians were found enjoying themselves, with the wind in their hair and sand at their feet...
For a change, the bright day was welcomed by ACTians at one of those resorts in Coimbatore called, The Green Valley. The entire place shined along the sun as it seemed like a perfect festive season.
This has been the most remarkable day in ACT history since the event contained the Re-Branding of ACT Infoserve as Amulya Infotech.
The activities were well-planned and arranged, bringing the hidden talents and talents of each and everybody to the lime-light. The noon was meant for games like Cricket, Volleyball, the giggles and laughter which knew no limit. After refreshing themselves, an official meeting was arranged where everybody assembled maintaining the decorum which announced the New Board Members.
Evening was clearly sketched for cultural activities beginning with the Theme Show: 'Colors and Expressions' where the employees paraded on stage, leaving the audience breathless. This show was followed by Singing Contest and Dancing Competition which had a bunch of participants highly entertaining the crowd with their bewitching performances.
Thus the celebration of the year ended up accomplishing the two basic motives: Eroding the gaps between different teams and different grades of officials, and
Encouraging overall dedication shown by each and every team members which is like this fun, non-stop!
« back to news
|
