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Our staffs are trained to identify claims that require follow-up with Insurance companies and take the necessary action to collect unpaid and partially paid claims
Our Accounts Receivables Management services include:
- Late claims follow ups
- Payment cycle analysis
- Cash Posting Assistance
- Credit Balance Resolution
- Receivables Analysis and Denials Management
Our contact center is equipped with top-notch structural, electromechanical infrastructure and people power to provide you the best possible service. Our agents are the strongest feature of our value proposition, as we believe that the quality of our work depends on the quality of our people.
We use CISCO technology on VOIP phones. The call center environment allows a call dialed in or out to be forwarded and routed to the agent who has been assigned (or trained) to handle that call in the most efficient manner possible. Calls can be recorded, monitored real-time and all aspects of the call logged and reported. The Supervisors have access to tools that enable them to watch real-time, all parameters that is essential for quality service.
Currently we are working on several accounts that includes inbound and outbound calling to international customers/clients, to home and business. Our agents make themselves adaptable to both script and non-script based projects and are spontaneous on calls. |
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